ARCH-Insight
Support
Contact us
The quickest way to get help is to write to [email protected] or to use the contact form. We usually reply within two working days.
To help us help you, please include:
- the e-mail address of your account and the name of your organisation;
- where it happened: web browser (which one), or the app for iPhone, iPad, Mac, Android, Windows or Linux, and the app version;
- what you did, what you expected and what happened instead, ideally with a screenshot.
Never send us your password or a two-factor code. We will never ask for them.
Documentation
- Documentation overview
- Fact Sheets
- Diagrams
- System monitor and workflows
- Help desk and chatbot
- Release notes
Inside the app, the chat bubble at the bottom of the screen opens an AI assistant that answers questions about the product and your organisation's data. It is not a human support channel; for that, write to us. The help desk in the app is for your organisation's own customers and does not reach us.
Delete your account
You can delete your account yourself on the web and in every app. You do not need an app for this; any web browser will do:
- Sign in and open Account (arch-insight.com/#/account).
- Scroll to Danger Zone and choose Delete Account Permanent.
- Confirm. You are signed out on all devices at once.
Your account is deactivated immediately and your personal data is erased after 30 days. Content you created in an organisation's workspace stays with that organisation. The Privacy Policy (section 17) lists exactly what is deleted and what is kept.
If you are the only administrator of your organisation, first make another member an administrator. To delete a whole organisation, or if you cannot sign in any more, write to [email protected] from the address of your account and we will delete it for you.
Deleting your account does not cancel a subscription bought in the App Store or on Google Play; cancel it there as described below.
Subscriptions and billing
- Bought on the web: administrators manage seats, invoices and cancellation in the app under Billing, which opens the Stripe customer portal.
- Bought in the iPhone, iPad or Mac app: manage or cancel the subscription in your Apple account (apps.apple.com/account/subscriptions). Refunds are requested from Apple at reportaproblem.apple.com.
- Bought in the Android app: manage or cancel it in Google Play (play.google.com/store/account/subscriptions); refunds follow Google Play's policies.
The Terms of Service describe plans, prices and cancellation.
Privacy and security
To access, correct, export or delete your personal data, or to object to its processing, write to [email protected]. The Privacy Policy explains your rights. To change your advertising choices in the apps, use "Ad privacy choices"; on the web, the Cookiebot settings.
If you have found a security vulnerability, please report it to the same address with the subject "Security" and do not disclose it publicly until we have fixed it.